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Services (3)

  • Business Health Check

    Our Business Health Check is a series of 90 questions covering 9 business functions that will provide your business with a detailed score. It will show you areas of opportunity and development. It is completely free of charge and is managed by one of our Business Consultants.

  • Business Review Meeting

    Book a meeting with one of our Business Consultants using our online booking form. The "Initial Client Meeting" usually lasts for approx 45 minutes, or longer if needed. Here at ACT Business Consultants we see it as our opportunity to ask a series of questions to understand your current business position, your objectives and your time scale. The business review questionnaire creates a score for the business and from there it will highlight areas of opportunity and also stress points within current practices and structures. We follow this with a presentation at a second meeting to demonstrate how we can assist you in moving forward with confidence. This is a demonstration of our investment in to your business, after all we need to know that we can assist you and deliver a visible return on any investment you choose to make in our services.

  • A Discovery Call

    A 20 minute discovery call where we can run through the opportunities and the issues you are facing in your business. This is a free of charge discovery call with no obligation. We want to know how we can help and to then offer you a more in depth meeting, usually over Zoom or Teams, again free of charge with no obligation. We see this as out investment in to you and your business, after all we need to get to know you and your business. Then if both parties wish to move to the next step we will show you through this process. We look forward to speaking with you soon.

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Blog Posts (9)

  • SME - Gov Grant Funding - FAQ's

    Here at ACT Business Consultants we felt these FAQ's would be of help and whilst the situation is continually evolving we felt these questions and answers helped greatly and we are pleased to be able to share them under the licence below. They are a direct copy and provided as a guide at the time of this blog, but we encourage you to visit the Gov web site to keep yourself up to date. -------------------------------------------------------------------------------------------------------------------------- Grant Funding Schemes – Frequently Asked Questions (FAQ) Small Business Grant Fund and Retail, Hospitality and Leisure Grant Fund Guidance , we are able to and acknowledge its use under the terms of the 2020 Copyright in the typographical arrangement Open Government Licence. .9 4 About this document 1. Two business grant schemes, the Small Business Grants Fund and the Retail, Hospitality and Leisure Grants Fund, were announced by the Chancellor on 11 March and 17 March 2020. Guidance on the two funding schemes has been published and updated on GOV.UK and businesssupport.gov.uk. 2. This document sets out Frequently Asked Questions regarding the criteria and management of the funding schemes. 3. For further information on business support, please see https://www.businesssupport.gov.uk/ General 4. What is the purpose of this funding? This funding is being made available to help small, rural, retail, leisure and hospitality businesses with their ongoing business costs in recognition of the disruption caused by COVID-19. 5. How much funding will be provided? Small Business Grant Fund: Under the Small Business Grant Fund (SBGF) all businesses in England in receipt of Small Business Rates Relief (SBRR) or Rural Rates Relief (RRR) as of the 11 March will be eligible for a payment of £10,000. We estimate that this will apply to some 730,000 businesses across England. Retail, Hospitality and Leisure Grant Fund: Under the Retail, Hospitality and Leisure Grant (RHLG) businesses in England that would have been in receipt of the Expanded Retail Discount (which covers retail, hospitality and leisure) on 11 March, with a rateable value of less than £51,000, will be eligible for cash grants of up to £25,000 per property. Eligible businesses in these sectors with a property that has a rateable value of up to and including £15,000 will receive a grant of £10,000. Eligible businesses in these sectors with a property that has a rateable value of £15,000.01 or over and less than £51,000 will receive a grant of £25,000. Businesses with a rateable value of £51,000 or over are not eligible for this scheme. Businesses which are not ratepayers in the business rates system are not included in this scheme. 6. Is this scheme UK wide? Local business support policy is devolved. The Barnett Consequentials formula is being applied to additional support for businesses in England. The devolved administrations will receive over £2.3bn additional funding as a result of this English grant scheme, enabling them to provide support to businesses in Scotland, Wales, and Northern Ireland. 7. Will some areas of the country benefit more than others? The scheme criteria will apply equally to all areas of England. 8. Why are you giving money to all eligible businesses, isn’t it more appropriate to target funding to those affected by COVID-19? The government acknowledges that the majority of small, rural, retail, leisure and hospitality ratepayers are likely to be affected by COVID-19. 9. Why support those in receipt of SBRR – what about other small business e.g. those who do not occupy a property? This funding is to support small and rural businesses who are ratepayers on a property. These businesses are more likely to have on-going fixed costs. 10. What are the principles behind the Government’s economic response plan? We have set out three principles that are guiding our development of economic policy in response to COVID-19. • First, our response must be comprehensive. We will act in a manner commensurate with the scale of the challenge we face. It is now clear this situation will require a response beyond the bounds of normal government intervention. We will do whatever it takes. • Second, our response must be coordinated. We in Government are working hand in glove with the wider economic authorities. Domestically, that includes the Bank of England, the regulators, and the health response. And internationally, we will continue to speak with G7 and G20 counterparts. • Third, our response must be coherent. It would be easy, at a time like this, to rush into a response that we later found out had been ill-considered. 11. Are there any conditions attached to this grant funding? Any business who accepts this funding must confirm they comply with all the applicable State aid requirements. Businesses who accept this funding must also provide information requested by the Local Authority to support monitoring and assurance. 12. Is this funding taxable? The default position is that these grants would be liable for tax, as are the business costs this grant is supporting. 13. Which businesses are eligible? Businesses that were in receipt of Small Business Rate Relief or Rural Rate as of 11 March will be eligible for the Small Business Grants Fund. For the Retail, Leisure and Hospitality Grants Fund, businesses that would have been in receipt of the Expanded Retail Discount Scheme with properties that have a rateable value of under £51,000 are eligible. 14. Can businesses with multiple properties claim multiple grants? (e.g. Can a hairdresser with three shops, each with less than a £15k rateable value, claim three £10k grants?) Businesses can only get one grant under the Small Business Grant Scheme. Businesses eligible for the Retail, Hospitality and Leisure scheme can claim one grant per eligible property. 15. Will businesses be able to claim support from both the grant scheme for retail, hospitality, and leisure sectors and the Small Business Grants fund? No. If a business receives a Small Business Grant, they will not be eligible for a Retail, Hospitality and Leisure Grant on the same property. 16. It is not clear for Retail, Hospitality and Leisure businesses that receive Small Business Retail Relief whether they fall into the ‘Small Business Grants’ category or the ‘Retail, Hospitality and Leisure Grant Scheme’. Any properties falling within both the Small Business Rate Relief and Expanded Retail eligibility should be awarded one 10k grant. Businesses cannot be awarded both grants on the same property. 17. Can businesses who are eligible but don’t want or need funding opt out? A business may decline the grant. 18. How should Local Authorities deal with businesses who, now a grant is possible, are advising them that they have been in occupation of a property for some time? Any changes to the rating list after 11 March 2020, including changes which have been backdated to this date, should be ignored for the purposes of eligibility. Local Authorities are not required to adjust, pay or recover grants where the ratings list is subsequently amended retrospectively to 11 March 2020. The eligible business is the ratepayer in Local Authority records for 11 March. However, Local Authorities have the discretion to depart from this if they know that record was incorrect. 19. Do businesses who do not pay business rates such as those operating out of Business Centres or Enterprise Zones qualify for Cash Grants? If a business is not registered for business rates, they will not get funding through these schemes. 20. There has been a relaxation in the rate relief rules to include estate agents etc. Are they included in the grant scheme for retail, leisure, and hospitality businesses as well or just rate relief? All businesses that were in receipt of Small Business Rate Relief on 11 March are eligible for the grant under the Small Business Grant Fund, regardless of the sector they are in. The Extended Retail Relief Scheme has been extended to also cover bingo halls, estate agents and letting agencies. This will now bring bingo halls, estate agents and letting agencies in hereditaments with a rateable value of under £51,000 in scope of the grant. Eligibility – Small Business Grant Fund 21. Is there any clarification on whether Nursery/Childcare facilities will be eligible for the 10/25k grant? Properties falling within the Nursery scheme are not eligible unless they were in receipt of Small Business Rate Relief or Rural Rate Relief as of 11 March. 22. Can businesses like B&Bs operating with domestic rates (council tax) still be eligible for the grant? No – only properties in the rating list are eligible. Eligibility – Retail, Hospitality and Leisure Grant Fund 23. How will businesses be identified for the Retail, Hospitality and Leisure scheme? Businesses that would have been eligible for the Extended Retail Discount Scheme as of 11 March will be eligible. Local Authorities hold information on Small Business Rate Relief, Rural Rates Relief, retail and hospitality businesses within their areas, and will be contacting eligible business. 24. Is there a more detailed definition of each of these sectors? The grants schemes replicate the eligibility for the specific rate relief schemes. 25. Are Community Amateur Sports Clubs (CASCs) that are eligible for Marginal Rate Relief and the Extended Retail Relief (as a leisure provider) entitled to the second scheme? If they would have been eligible for the Expanded Retail Scheme on 11 March then they qualify. Properties that had rate discounts increased to 100% using local discretion on 11 March still qualify for the Retail, Hospitality and Leisure grant. The same principle applies with charity shops. 26. Are supermarkets going to remain supported by the rates relief position? Supermarkets that are eligible for either scheme can receive the grant, in line with State aid rules. Charities 27. Charities getting Charitable Rate Relief get the Expanded Retail Discount so why not the grant? Charities receiving Charitable Rate Relief can’t be eligible for Small Business Rate Relief or Rural Rate Relief and therefore cannot be eligible under the Small Business Grants Fund. They may be eligible under the Retail, Leisure and Hospitality Grants Fund. Business details 28. How can businesses claim this funding? Local Authorities will be in touch with businesses that are eligible to apply. 29. How will Local Authorities contact businesses to get contact details when their premises are closed or in lockdown? Local Authorities will decide whether letter or email is most appropriate. 30. Can Local Authorities request additional information to verify the details companies have provided? Local Authorities have discretion to request further information. Ratepayers 31. How does this funding work with shared space/serviced offices, where tenants are not the rate payers? Only businesses with their own assessment for business rates and eligible for SBRR, rural or Expanded Retail Discount with a rateable value below £51,000 will be eligible for the grant. Businesses which are not ratepayers are not eligible. We understand for some shared space/service offices, individual users do have their own rating assessment and may be eligible. In these cases we encourage landlords to support local government in ensuring the grant reaches eligible ratepayers. 32. I am not the ratepayer – my landlord pays the rates on this space. Will I get funding? This funding is to support small and rural businesses who are ratepayers on a property. These businesses are more likely to have on-going fixed costs. 9 Payment 33. How will this funding be delivered? Local Authorities responsible for business rate collection will deliver this funding to businesses. Local Authorities will contact eligible businesses directly. 34. What is the position on commercial rent? Eligibility for the grants is linked to rateable value. Timing 35. How long will it take businesses to receive this funding? All Local Authorities are encouraged to get the grants to businesses as soon as possible. State aid 36. Is this State aid? Yes. State aid applies to these schemes, and all recipients are required to comply with the maximum permitted funding under the relevant State aid rules – EUR 200,000 over three years under the De Minimis Regulation, or EUR 800,000 under the COVID-19 Temporary Framework scheme for the UK (different thresholds apply to agriculture, fisheries and aquaculture business). Grants provided under the Small Business Grant Fund can be made under either the De Minimis Regulation (where the relevant conditions are met), or under the COVID19 Temporary Framework scheme for the UK (once approved) where for example, the De Minimis threshold has been reached. Grants paid under the Retail Hospitality and Leisure scheme can be made under the COVID-19 Temporary Framework scheme for the UK (once approved). 37. Won’t grants be well above the State aid limit? Where a business has multiple eligible properties under the RLHS, they may reach the State aid limit. The RLHS grant conditions require businesses not to exceed the maximum permitted funding limits. 38. What checks are councils expected to make regarding State aid? Businesses will be required to confirm that they comply with the scheme conditions, for example that they have not received more than the maximum permitted funding for State aid. Local Authorities will write to businesses to ask for confirmation of this. 39. How will support to national retailers work on a practical level given the numbers of properties? State aid applies to this scheme, and national retailers would be required not to accept more than the maximum permitted funding.

  • Tools for remote working!

    These are some of the tools I find work really well whilst working from home - they are often free at entry level and really do the job. CALENDLY this offers a free calendar management tool to book appointments and meetings without double booking yourself. It has integrations with Google Calendar, Office 365, Outlook and iCloud. It automates event notifications and ensures everyone stays in sync using email notifications. ZOOM a great tool you can use to hold remote meetings, video conferencing and screen sharing. It is easy to set up and to manage, you will be up and running in no time. They offer a free version with some limitations. LOOM to share and make quick simple videos - really helps to sort out client questions where a visual is easier to make rather than write a complicated response.

  • What can i control?

    There is clearly an increase in communication via email and social media, once you get past the “we all need to keep safe bit,” (which of course we do), particularly targeted email is a great way to do this. My feeling is that as people really start to work from home in large numbers they will allow themselves more time to look longer at targeted communication, especially if the sender is know to them or the topic is of interest. There are a number of different email software solutions where this process will allow you to craft some nice email newsletters/mailers from templates, link to your web site and your CRM - just search Email Software Program. There are a number of well known solutions which range in price and feature sets but there are also some fantastic ones aimed at the SME sector for example Wix Shoutout, Wix Ascend (others available) which I use regularly myself. To receive these carefully crafted emails will build awareness, empathy, trust and other subconscious emotions used in the decision making process. I am not suggesting that B2B orders will result easily at this particular time whereas B2C may well do, but I am certain that as we come through this current situation those companies that have built up their communication will be best placed and this activity will result in raising your awareness with your current and also with your prospective clients. I see this as one situation that you can control at a time when one has little control over other aspects of current life.

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  • ACT Business Consultants |Oxfordshire & Wiltshire | Privacy Policy

    Privacy Policy This Privacy Policy sets out how we, ACT BUSINESS CONSULTANTS LTD , collect, store and use information about you when you use or interact with our website, actbusinessconsultants.co.uk (our website) and where we otherwise obtain or collect information about you. This Privacy Policy is effective from 15th February 2019. Contents Our details When you visit our website Marketing communications Information obtained from third parties Disclosure and additional uses of your information How long we retain your information How we secure your information Transfers of your information outside the European Economic Area Your rights in relation to your information Changes to our Privacy Policy Children’s Privacy Summary This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy. Data controller: ACT BUSINESS CONSULTANTS LTD How we collect or obtain information about you: when you provide it to us e.g. by contacting us, placing an order on our website, completing registration forms, adding or rating locations, posting blogs, or signing up for content such as newsletters. From your use of our website, using cookies and occasionally, from third parties such as mailing list providers. Information we collect: name, contact details, social media information, payment information e.g. your credit or debit card details, IP address, information from cookies, information about your computer or device (e.g. device and browser type), information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address), company name or business name (if applicable), VAT number (if applicable), engagement history and transaction history.) How we use your information: for administrative and business purposes (particularly to contact you and process orders you place on our website, to improve our business and website, to fulfil our contractual obligations, to advertise our and other’s goods and services, to analyse your use of our website, and in connection with our legal rights and obligations.) Disclosure of your information to third parties: user information can be shared with partners for specific types of content and events where a user has registered their information. Other disclosures are only to the extent necessary to run our business, to our service providers, to fulfil any contracts we enter into with you and where required by law or to enforce our legal rights. Do we sell your information to third parties (other than in the course of a business sale or purchase or similar event): No, ACT BUSINESS CONSULTANTS LTD does not sell data. However, when you register or sign up for certain types of content, your registration data can be shared with sponsors and partners. Examples of where we do this include event registrations, webinar signups or whitepaper downloads. We will always make it clear where any information provided will be shared with other parties. How long we retain your information: for no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, performance of a contract with you or our legitimate interests as a business) and certain additional factors described in the main section below entitled How long we retain your information. For specific retention periods in relation to certain information which we collect from you, please see the main section below entitled How long we retain your information. How we secure your information: using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology and only granting access to your information where necessary. Use of cookies and similar technologies: we use cookies and similar information-gathering technologies such as marketing automation tracking on our website including essential, functional, analytical and targeting cookies. For more information, please visit our cookies policy. Transfers of your information outside the European Economic Area: By using our website, your information will be transferred outside of the European Economic Area, to the United States of America. We take personal data seriously and as such we ensure appropriate safeguards are in place, including, for example, that the third parties we use who transfer your information outside the European Economic Area have self-certified themselves as compliant with the EU-U.S. Privacy Shield. Use of profiling: we use profiling to understand our users better through web and marketing analytics, provide targeted advertising and deliver a personalised user experience. Your rights in relation to your information to access your information and to receive information about its use to have your information corrected and/or completed to have your information deleted to restrict the use of your information to receive your information in a portable format to object to the use of your information to withdraw your consent to the use of your information to complain to a supervisory authority Sensitive personal information: we do not collect what is commonly referred to as ‘sensitive personal information’. Our details If you have any questions about this Privacy Policy, please contact the data controller. The data controller in respect of our website is; ACT BUSINESS CONSULTANTS LTD is a company registered in England and Wales under company number 10362557 1 Station Court, Station Approach, Wickford, England, SS11 7AT You can contact the data controller by sending an email to info@actbusinessconsultants.co.uk When you visit our website We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information. Web server log information We use a third party server to host our website called Wix the privacy policy of which is available here: https://www.wix.com/about/privacy Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system. Use of website server log information for IT security purposes We collect and store server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber-attacks, by detecting unusual or suspicious activity. Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs. Legal basis for processing : compliance with a legal obligation to which we are subject (Article 6(1)(c) of the General Data Protection Regulation). Legal obligation : we have a legal obligation to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of our processing of information about individuals. Recording access to our website using server log files is such a measure. Legal basis for processing : our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). Legitimate interests : we have a legitimate interest in using your information for the purposes of ensuring network and information security. Use of website server log information to analyse website use and improve our website We use the information collected by our website server logs to analyse how our website users interact with our website and its features. For example, we analyse the number of visits and unique visitors we receive, the time and date of the visit, the location of the visit and the operating system and browser use. We use the information gathered from the analysis of this information to improve our website. For example, we use the information gathered to change the information, content and structure of our website and individual pages based according to what users are engaging most with and the duration of time spent on particular pages on our website. Legal basis for processing : our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). Legitimate interest : improving our website for our website users and getting to know our website users’ preferences so our website can better meet their needs and desires. Cookies Cookies are data files which are sent from a website to a browser to record information about users for various purposes. We use cookies on our website, including essential, functional, analytical and targeting cookies. For further information on how we use cookies, please see our cookies policy. You can reject some or all of the cookies we use on or via our website by changing your browser settings or non-essential cookies by using a cookie control tool, but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org or see our cookie policy. When you contact us We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information. Email When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email). Legal basis for processing : our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). Legitimate interest(s) : responding to enquiries and messages we receive and keeping records of correspondence. Legal basis for processing : necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation). Reason why necessary to perform a contract : where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so). Enquiry forms When you contact us using an enquiry form, we collect your personal details and match this to any information we hold about you on record. Typical personal information collected will include your name and contact details. We will also record the time, date and the specific form you completed. If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry. Legal basis for processing : our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). Legitimate interest(s) : responding to enquiries and messages we receive and keeping records of correspondence. We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’. Messages you send to us via our contact form will be stored outside the European Economic Area on our contact form provider’s servers in United States of America. Phone When you contact us by phone, we collect your phone number and any information provide to us during your conversation with us. We record customer-facing phone calls for training and customer service purposes. Legal basis for processing : our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation) Legitimate interest(s) : responding to enquiries and messages we receive and keeping records of correspondence. Legal basis for processing : necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation). Reason why necessary to perform a contract : where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so). Post If you contact us by post, we will collect any information you provide to us in any postal communications you send us. Legal basis for processing : our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation) Legitimate interest(s) : responding to enquiries and messages we receive and keeping records of correspondence. Legal basis for processing : necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation). Reason why necessary to perform a contract : where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so). Marketing communications Our content, goods and services When signing up for content, registering on our website or making a payment, we will use the information you provide in order to contact you regarding related content, products and services. We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them. You can opt-out from receiving marketing communications at any time by emailing info@actbusinessconsultants.co.uk Legal basis for processing : our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). Legitimate interests : Sharing relevant, timely and industry-specific information on related business services, in order to assist your organisation, grow. Information obtained from third parties This section sets out how we obtain or collect information about you from third parties. Information received from third parties We can often receive information about you from third parties. The third parties from which we receive information about you can include partner events within the marketing industry and other organisations that we have a professional affiliation with. It is also possible that third parties with whom we have had no prior contact may provide us with information about you. Information we obtain from third parties will generally be your name and contact details but will include any additional information about you which they provide to us. Legal basis for processing : necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation). Reason why necessary to perform a contract : where a third party has passed on information about you to us (such as your name and email address) in order for us to provide services to you, we will process your information in order to take steps at your request to enter into a contract with you and perform a contract with you (as the case may be). Legal basis for processing : consent (Article 6(1)(a) of the General Data Protection Regulation). Consent : where you have asked that a third party to share information about you with us and the purpose of sharing that information is not related to the performance of a contract or services by us to you, we will process your information on the basis of your consent, which you give by asking the third party in question to pass on your information to us. Legal basis for processing : our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). Legitimate interests : where a third party has shared information about you with us and you have not consented to the sharing of that information, we will have a legitimate interest in processing that information in certain circumstances. For example, we would have a legitimate interest in processing your information to perform our obligations under a sub-contract with the third party, where the third party has the main contract with you. Our legitimate interest is the performance of our obligations under our sub-contract. Similarly, third parties may pass on information about you to us if you have infringed or potentially infringed any of our legal rights. In this case, we will have a legitimate interest in processing that information to investigate and pursue any such potential infringement. Information obtained by us from third parties In certain circumstances (for example, to verify the information we hold about you or obtain missing information we require to provide you with a service) we will obtain information about you from certain publicly accessible sources, both EU and non-EU, such as Companies House, online customer databases, business directories, media publications, social media, and websites (including your own website if you have one. In certain circumstances will also obtain information about you from private sources, both EU and non-EU, such as marketing data services. We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them. You can opt-out from receiving marketing communications at any time by emailing info@actbusinessconsultants.co.uk Legal basis for processing : our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). Legitimate interests : Sharing relevant, timely and industry-specific information on related business services. Where we receive information about you in error If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information. Disclosure and additional uses of your information This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information. Disclosure of your information to service providers We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business These include the following: Internet services, IT service providers and web developers. Our third-party service providers are located both inside and outside of the European Economic Area. Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us. We do not display the identities of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us directly by email and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such service providers, for example). Legal basis for processing : legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). Legitimate interest relied on : where we share your information with these third parties in a context other than where is necessary to perform a contract (or take steps at your request to do so), we will share your information with such third parties in order to allow us to run and manage our business efficiently. Legal basis for processing : necessary to perform a contract and/or to take steps at your request prior to entering into a contract (Article 6(1)(b) of the General Data Protection Regulation). Reason why necessary to perform a contract : we may need to share information with our service providers to enable us to perform our obligations under that contract or to take the steps you have requested before we enter into a contract with you. Disclosure and use of your information for legal reasons Indicating possible criminal acts or threats to public security to a competent authority If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that we fraud or a cyber-crime has been committed or if we receive threats or malicious communications towards us or third parties. We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way. Legal basis for processing : our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). Legitimate interests : preventing crime or suspected criminal activity (such as fraud). In connection with the enforcement or potential enforcement our legal rights We will use your information in connection with the enforcement or potential enforcement of our legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law). Legal basis for processing : our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). Legitimate interest : enforcing our legal rights and taking steps to enforce our legal rights. In connection with a legal or potential legal dispute or proceedings We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process. Legal basis for processing : our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). Legitimate interest(s) : resolving disputes and potential disputes. How long we retain your information This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period. Retention periods Server log information : we retain information on our server logs for 3 months. Order information : when you place an order for goods and services, we retain that information for seven years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes. Correspondence and enquiries : when you make an enquiry or correspond with us for any reason, whether by email or via our contact form or by phone, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 36 further month(s), after which point we will archive your information. Newsletter : we retain the information you used to sign up for our newsletter for as long as you remain subscribed (i.e. you do not unsubscribe). Criteria for determining retention periods In any other circumstances, we will retain your information for no longer than necessary, taking into account the following: the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future); whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation); whether we have any legal basis to continue to process your information (such as your consent); how valuable your information is (both now and in the future); any relevant agreed industry practices on how long information should be retained; the levels of risk, cost and liability involved with us continuing to hold the information; how hard it is to ensure that the information can be kept up to date and accurate; and any relevant surrounding circumstances (such as the nature and status of our relationship with you). How we secure your information We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including: only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible; using secure servers to store your information; verifying the identity of any individual who requests access to information prior to granting them access to information; using Secure Sockets Layer (SSL) software to encrypt any payment transactions you make on or via our website; only transferring your information via closed system or encrypted data transfers; Transmission of information to us by email Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means. Transfers of your information outside the European Economic Area Your information may be transferred and stored outside the European Economic Area (EEA) in the circumstances set out earlier in this policy. We will also transfer your information outside the EEA or to an international organisation in order to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place. Your rights in relation to your information Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to the data controller using the details provided at the top of this policy. to request access to your information and information related to our use and processing of your information; to request the correction or deletion of your information; to request that we restrict our use of your information; to receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller (including a third-party data controller); to object to the processing of your information for certain purposes (for further information, see the section below entitled Your right to object to the processing of your information for certain purposes); and to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent. In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation. Further information on your rights in relation to your personal data as an individual You can find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the General Data Protection Regulation, which is available here:http://ec.europa.eu/justice/data-protection/reform/files/regulation_oj_en.pdf Verifying your identity where you request access to your information Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so. These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information. How we verify your identity Where we possess appropriate information about you on file, we will attempt to verify your identity using that information. If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information. We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request. Your right to object You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by writing to the data controller using the details provided at the top of this policy. to object to us using or processing your information where we use or process it in order to object to us using or processing your information for (including any profiling we engage in that is related to such direct marketing). You may also exercise your right to object to us using or processing your information for direct marketing purposes by: clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link; sending an email to info@actbusinessconsultants.co.uk , asking that we stop sending you marketing communications or by including the words “OPT OUT”. Sensitive Personal Information ‘Sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation. Our website does not allow you to register any ‘Sensitive Information’, however if we ask for this, you will be considered to have explicitly consented to us processing that sensitive personal information under Article 9(2)(a) of the General Data Protection Regulation. Changes to our Privacy Policy We update and amend our Privacy Policy from time to time. Minor changes to our Privacy Policy Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards. Major changes to our Privacy Policy or the purposes for which we process your information Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website. We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose. Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it. Children’s Privacy Because we care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children using the internet. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18. It is possible that we could receive information pertaining to persons under the age of 18 by the fraud or deception of a third party. If we are notified of this, as soon as we verify the information, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 18, please do so by contacting us by using the details at the top of this policy.

  • ACT Business Consultants |Oxfordshire & Wiltshire | Cookie Policy

    OUR COOKIES AND YOU Hello! If you are reading this, then you care about privacy – and your privacy is very important to us. Cookies are an important part of almost all online companies these days, and this page describes what they are, how we use them, what data they collect, and most importantly, how you can change your browser settings to turn them off. WHAT IS A COOKIE? A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. HOW WE USE COOKIES? We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered users; and some allow the display of advertising from selected third party networks. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action (clicking the “like” or “follow” button on a post, for example). WHAT COOKIES DO ACTBUSINESSCONSULTANTS.CO.UK USE? We use the following cookies on our website; svSession (Persistent) Identifies unique visitors and tracks a visitor’s sessions on a site hs (Session) Security XSRF-TOKEN (Session) Security smSession (Persistent -Two weeks) Identifies logged in site members TSxxxxxxxx (where x is replaced with a random series of numbers and letters) (Session) Security TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters) (Session) Security RequestID (Session) Track visitor behavior and measure site performance MANAGING COOKIES Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links: https://support.google.com/chrome/answer/95647?hl=en https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences https://www.opera.com/help/tutorials/security/cookies/ https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies ​ Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

  • BOOK A MEETING | ACT Business Consult

    BOOK A MEETING FREE BUSINESS REVIEW MEETING Book It Book a meeting with one of our Business Consultants using our online booking form. ​ The "Initial Client Meeting" usually lasts for approximately 45 minutes, or longer if needed. Here at ACT Business Consultants we see it as our opportunity to ask a series of questions to understand your current business position, your objectives and your time scale. The business review questionnaire creates a score for the business and from there it will highlight areas of opportunity and also stress points within current practices and structures. We follow this with a presentation at a second meeting to demonstrate how we can assist you in moving forward with confidence. This is a demonstration of our investment in to your business, after all we need to know that we can assist you and deliver an appropriate return on any investment you choose to make in our services. ​ ACT now to book your initial meeting after all what have you to lose? ​ "SPECIAL OFFER" ​ Book a meeting and receive a report showing 12 industry sector specific metrics to compare your current business performance to.

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